How will Wholesail work for your customers?

Will my buyers need to learn a new system?

Customers have access to our online portal on day one. They don’t need to create an account or remember a password.

“From the customer side, it definitely makes our lives easier. We have full visibility of the statements, open invoices, what's late, and what's due. It makes payment much easier too, compared to other platforms that you have to send remittances. With Wholesail, it's just like making an online payment.” — Aggie

78% of customers use the online portal. 38% of customers pay online.

Will it upset my customers to pass along a credit card fee?

We understand your concern. Our data shows that many customers who previously used credit cards before Wholesail switch to our free ACH option.

“I think any good, healthy business relationship requires mutual consideration. They’re thinking about my needs, so I want to think about theirs too. There are a lot of restaurants out there that would gladly pay a small fee.” – Chef MJ

How will Wholesail benefit my customers?

James describes Wholesail as a win-win—not only for his office, but for the accountants who cover the restaurants. And Wholesail gives Chef MJ more time in the kitchen.

“It makes reconciliation faster for me. I find the process with Wholesail to be really efficient. It saves me time and ensures our food costs are accurate. Accurate food costs mean better financials.” – James

“Before Wholesail, I was hunting down hundreds of invoices every month. Now, I’ve got five or six vendors in one place. What used to take four hours now takes about 20 minutes.” — Chef MJ

Will my team need to troubleshoot and support buyers using Wholesail?

No. Your customers contact Wholesail support directly.

“I’ve been genuinely pleased with the service I’ve gotten from Wholesail. I wish I had something to suggest to make it even better, but honestly, I’m already a big fan and would recommend it to anyone.” – James

That’s great, but how quickly will Wholesail’s support team respond?

We respect your customers’ time because trust us – we’ve had enough of long hold times and unreturned emails. The majority of messages are answered within two hours.

“Wholesail always responds quickly, or even immediately. With other portals, we have to create tickets and it can take up to 48 hours to get a response. We don’t have time to wait. I really appreciate Wholesail’s fast response.” – Aggie

My buyers have their own AP system. Will they use Wholesail?

Our data says yes. For example, Aggie still cuts a lot of checks. With more than 200 vendors to pay, it’s time-consuming, slow, and checks get lost in the mail.

“Technology is advancing, and everything is becoming electronic. We want to move in that direction as well. If the vendors are set up for it, it will be beneficial for us, especially since we have so many restaurants. It can be a bit of a headache to constantly cut checks and deal with lost ones, so switching to electronic payments would be really helpful.” – Aggie

Vendors get paid 8 days faster with Wholesail compared to checks and ACH.

Will this be too much communication for my buyers?

We understand that more isn’t always better. But the right communication matters.

“We ask for statements twice a month. With Wholesail, I get statements consistently without having to chase vendors and wait for a response.” – Aggie

90% of customers open and engage with Wholesail’s emailed statements.

Will my customers use Autopay?

We know some buyers, like Aggie, prefer to initiate weekly payments. Others, like Chef MJ, want this level of convenience for themselves – and their vendors.

“Personally, I seek out Autopay. No one wants to stress out a vendor. I want a good relationship with my vendors, and Wholesail helps me be a better businessman by making sure my vendors are automatically paid.” - Chef MJ

53% of payments on Wholesail are made via autopay.